Trust Center
Welcome to the VTEX Trust Center — where transparency meets accountability.
At VTEX, trust is the foundation of everything we build. Our platform is designed with security, privacy, and compliance by design, aligned with international standards like ISO 27001, SOC 1 Type II, SOC 2 Type II, PCI DSS, GDPR, LGPD, CCPA, and more. We integrate robust governance, risk management, secure development practices, and data protection into every layer of our operations to deliver a resilient and transparent commerce experience. Through industry-recognized compliance validations, proactive incident response, and customer-centric privacy tools, we ensure that you — and your shoppers — can grow confidently with VTEX. This Trust Center is your gateway to everything we do to earn and maintain your trust, every day.
Remember, #WeAreTrusted.
J.W. Pepper
Worldwide Golf
U.S. Electrical Services
Al's
Stanley Black & Decker
L3Harris
Nestlé
Electrolux
Coca-Cola
Carrefour
Walmart
VansDocuments
- How can I report a security incident or vulnerability to VTEX?
- Does VTEX have a data classification policy?
- Does the company have a data protection and privacy policy? If yes, how often is it reviewed? Has the policy been distributed and communicated to the entire company?
- Does VTEX have an incident response procedure for data breaches that complies with personal data protection laws?
- Does the VTEX platform use an API-first approach?